Payment Terms

Last Update: September 2021

The following terms (these “Payment Terms”) govern payments you make or receive through www.testih.com (the “Site”), operated by Testih SAS (34 Avenue des Champs-Elysées 75008 PARIS FRANCE). Testih and Testih SAS, are collectively referred hereto as “Testih” “we” or “us”.

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your company or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to Testih’s General Terms of Service as applicable (collectively, the “Terms of Service”).

Key Terms

Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service. 

Testih Credit is the aggregated amount of your Revenue as an Interviewer and/or returned payments from canceled orders as a Employer.

Payment Services Provider(s) are service providers that provide payment services to Employers and Interviewers in connection with the Testih platform, including with respect to collection of funds from Employers in connection with purchases, remittance and withdrawal of funds to Interviewers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with Testih Credits.

Revenue is the money that Interviewers earn from completed interviews and can either withdraw or use to purchase on Testih, subject to these Terms. 

Receiving Payments

General 
  • Each Interview you do and successfully complete, accredits your account with revenue equal to 85% of the purchase amount.
  • Testih accredits Interviewers once an interview is completed. See the “Interviews” section in the Terms of Service for a definition of a completed interview.
  • If an interview is canceled (for any reason), the funds paid will be returned to the Employer’s Testih Credit. 
  • Interviews Prices displayed on the testih site are VAT free. VAT will be added to the original price and shown on the payment page
  • Testih has the obligation to collect, declare and remit the VAT paid on behalf of particular Interviewers who use the platform
  • Regarding Professional Interviewer, Testih applies the normal VAT rate (20%). If your company charges another rate, please indicate it by sending an email to [email protected]
  • Interviewer agrees that payment from Employer to Testih shall be considered the same as made directly to Interviewer. Employer’s payment obligation to Interviewer will be satisfied upon receipt of payment by Testih (or its Payment Services Provider, as applicable), and Testih (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Interviewer in the manner described in these Payment Terms. In the event that Testih (via Payment Services Provider) does not remit any such amounts to the Interviewer, the Interviewer will have recourse only against Testih and not the Employer directly. Interviewer agrees that Testih may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Employers that Testih may deem necessary or prudent.
  • Testih partners with Payment Services Providers for purposes of collecting payments from Employers, transferring such payments from Employers to Interviewers, and holding funds in connection with Testih Credits. All payments services in connection with the withdrawal of funds on the Testih platform are performed by Testih’s Payment Services Providers. To find out the terms of use of the payment service, click here
Withdrawing Revenues
  • To withdraw your revenue, you must have a French bank account. All funds eligible for Withdrawal will be held on your behalf at an account with Testih’s Payment Services Provider.  All payment services, including withdrawal services, will be provided by Testih’s Payment Services Provider.
  • Your Testih profile can be associated with only one account from each Testih withdrawal method. A withdrawal account can be associated with only one Testih profile.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 1-14 days after the order is marked as complete. 
  • Interviewers may withdraw their revenues using one of Testih’s withdrawal options (see Withdrawal Section below regarding payment terms). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
  • For security concerns, Testih may temporarily disable an Interviewer’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by other users, or associating multiple Testih accounts to a single withdrawal provider.
  • Withdrawals can only be made in the amount available to you with a minimum withdrawal amount.
  • Withdrawal fees vary depending on the withdrawal method.
  • Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun.
  • Interviewers will be able to withdraw their revenues from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Testih’s approval.
Withdrawal Methods
  • Local Bank Transfer (LBT) – free.

Purchasing

General
  • Testih partners with Payment Services Providers for purposes of collecting all payments from Employers, transferring such payments from Employers to Interviewers, and holding funds in connection with Testih Credits. All payments services in connection with the collection of funds on the Testih platform are performed by Testih’s Payment Services Providers. To find out the terms of use of the payment service, click here
  • Testih serves as Interviewer’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Employer, and remitting those payments to Interviewer. Employer’s payment obligation to Interviewer will be satisfied upon receipt of payment by Testih (or its Payment Services Provider, as applicable), and Testih (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Interviewer in the manner described in these Payment Terms. In the event that Testih (via Payment Services Provider) does not remit any such amounts to the Interviewer, the Interviewer will have recourse only against Testih and not the Employer directly.
  • Purchases on Testih can be made by using one of the following payment methods: Credit Card or existing Testih Credit. Additional payment methods may apply in certain locations. 
  • Service fees represent 15% of the total amount requested to pay paid by the Interviewer. These fees cover administrative fees. 
  • Your existing Testih Credit will be automatically applied to your next purchase.
  • You may not offer Interviewers to pay, or make payment using any method other than through the Testih.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support [email protected]
  • You agree to receive invoices and/or payment receipts from Testih in electronic form as PDF documents, by email or through the Site.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Testih or Testih’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments.  Testih is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
  • By using any payment method and/or providing payment details for making purchases on Testih, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on Testih; and (d) such actions do not violate any applicable law.
Currencies
  • Note that all prices on Testih are in a EUR€ currency.
  • Your Testih Credit is always valued in EUR€. 

Taxes

  • Testih may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount Testih will be required to collect will be in addition to the purchase amount and any other fees payable by the Employer, and any amount Testih will be required to withhold will be deducted from the Interviewer’s revenue, as required by applicable laws.
  • Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Employer before payment. 
  • Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.

Disputes and Cancellations

We encourage our Employers and Interviewers to try and settle conflicts amongst themselves. If for any reason this fails or if you encounter non-permitted usage on the Site, users can contact Testih’s Customer Support department for assistance [email protected]

Basics
  • Order cancellations can be performed on Testih, when eligible, by Customer Support or through the “Discontinue” button displayed on the workspace.
  • When the user clicks on the “Discontinue” button, the interview will change to a disputed state. You agree that The Customer Support team can access the workspace of the disputed interview to collect information in order to decide who is the winner of the dispute. The Customer Support can ask, via the workspace chat, additional information from the Interviewer and the Employer.
  • You agree to accept any decision made by the customer support team in favor of the Employer or the Interviewer without contestation.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that you encounter an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
  • Testih, through its Payment Services Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the Employer shall be subject to full payment and the delivery may not be used if payment is canceled for any reason.
  • If an order is canceled (for any reason), the funds paid will be returned to the Employer’s Testih Credit.
  • Requesting to gain more services from Interviewers beyond the agreed requirements is subject to the acceptance of the Interviewer.

Interview Cancellations

  • Testih encourages Employers and Interviewers to resolve service disputes mutually using the “Discontinue” Button displayed on the workspace.
  • Eligibility for requests to Testih to cancel an interview will be assessed by our Customer Support team based on a number of factors, including violations of our Terms of Service, general misconduct, and improper usage of the Testih delivery system. 
  • Completed interviews are not eligible to be canceled. You may rate your experience with the Interviewer on the interview Page, including the overall level of service quality received.
  • Any non-permitted usage of Testih encountered during an interview, after being reviewed by our Customer Support team, may result in the order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of Testih’s Terms of Service.
Chargebacks 

Testih reviews cases of payment provider chargebacks and disputes on behalf of Interviewers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Interviewer’s favor. If the chargeback case allows, Testih (or one of Testih’s Payment Services Providers) will return parts or full revenue back to Interviewers, otherwise the chargeback amount will be borne by the Interviewer. 

Refunds
  • Testih does not automatically refund payments made for canceled orders back to your payment provider. Funds from order cancellations are returned to the Employer’s Testih Credit and are available for future purchases on Testih. If you want to withdraw refunded funds to your payment provider, Tesih will charge you 15% of refunded funds.

General Terms

Modifications
  • Testih may make changes to these Payment Terms from time to time. When these changes are made, Testih will make a new copy of the terms available on this page.
  • You understand and agree that if you use Testih after the date on which the Payment Terms have changed, Testih will treat your use as acceptance of the updated Payment Terms.
Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER TESTIH NOR ANY PERSON ASSOCIATED WITH TESTIH MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

IN NO EVENT WILL TESTIH, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER changesWEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF INTERVIEWER, TESTIH AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF INTERVIEWER.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Testih, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.